Policies
Booking, refunds and how we look after your information.
Booking and refund policy
Lessons and lesson packs are paid in full when you book. Your booking is confirmed as soon as payment is received.
Changes and cancellations
- 48 hours or more before your lesson: change or cancel free, with a full refund to your original payment method.
- 24 to 48 hours before: we give you a credit for a future lesson instead of a refund.
- Less than 24 hours before, or not attending: the lesson fee is kept.
Weather
Outdoor lessons cancelled for weather, by you or by us, get a full refund or a credit, your choice. Studio lessons go ahead whatever the weather.
Card fee
Card payments include a 3% card fee, shown before you pay. POLi and Online EFTPOS have no fee.
Lesson packs
Lessons in a pack can be booked any time within 12 months of purchase. Unused lessons in a pack can be refunded at the single-lesson price, less any lessons already taken.
Privacy policy
We collect your name, email address and mobile number so we can book and confirm your lessons, send reminders and contact you about changes. We keep lesson notes and videos so we can track your progress.
Payments are processed by our payment providers. We never see or store your full card number.
We do not sell or share your information for marketing. You can ask to see, correct or delete the information we hold about you at any time by emailing us. We handle personal information in line with the New Zealand Privacy Act 2020.
Terms of use
By booking a lesson you agree to this booking and refund policy. Golf involves physical activity; please tell your coach about any injury or health condition before your lesson.